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Active Reception 1 - at datapicks.com
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Download link |
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Size |
30KB |
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License |
Commercial |
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Price |
69 |
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Category |
0 / 0 |
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Operating System |
Not Applicable |
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Developer |
iDevelop |
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The features inside Active Reception are Website Monitoring, Visitor Tracking and Proactive Chat Session. Live chat software is the only online customer service tool which provides you real-time data about your web-traffic. You want to know whether he is first time visiting your site, or he is a returning visitor, so you will use different approach when chatting with him. By monitoring his navigation through the website you can see what his preferences are, what he is interested in, etc. Also, the built in geo location system allows operators to find out which country the visitors are coming from and finally, track their “footprints” during their browsing session. The tracking system allows you to gather visitors’ IP address, host, resolution and browser configuration. You can also see how the visitors entered the site: through which page and the referrer, and in addition to that, the keywords they typrd in to find you. This data will help you to optimize your search marketing campaigns and take the most of them. If it is a returning visitor, the system will show how many times he has visited the website, and number of chats he had during his visits. A "proactive" chat request is the ability for a company representative to invite a web site visitor into chat without the visitor performing any action. The operator is a one click away from initiating chat to the selected visitor from the monitoring pane. Clicking the “Invite” button the operator will instantly initiate proactive chat window. The live chat can be used as a successful sales tool, too. By using proactive chat, the operator can engage the visitor in conversation and use various sales techniques during the chat. Maintaining the ability to serve quickly, keep channels open for follow up and demonstrate that you care. In the Ready Content you can define your canned messages, URLs and documents which can be used by your operators in their chats with one click instead of typing a whole sentence. But if the data is not organized it has no value. You have to possibility to organize your ready content in Departments and Topics, so that the operators don't get lost in the labyrinth of information. Ready content consists of one/more sentences with greeting lines, certain answers, questions or other content that the operators use often while talking to visitors. This will help you to improve response time and provide high quality service. Often visitors get lost on your website and can not find the information they need. Instead of losing time in explaining on which page the information is placed, the operator can send him the URL of the page with just one click. During the chat session, you can also use the uploaded files, to send additional documented information such as brochures, tutorials, case studies in .doc, .pdf etc format and support your ongoing marketing campaigns through your website. All the messages received offline while live chat is not available (during the period of unavailable operators to answer the questions of the website visitors) or data for customers that filled contact card and are asking for some service, are stored in one place. This feature will help you to receive and manage your client inquiries from one place and mantain high level of quality e-mail customer service for your visitors in addition to live chat support. Measure your website traffic and see how you are performing. Do your visitors find your website interesting and useful? Do your website meet yours and your visitors' expectations? View how many hits your web site is receiving by hour, day, week, month, and year; see how long your visitors stay on your website and these numbers will help you find the answers to these questions. See how many of your chats converted visitors into buyers. Measure the success of your operators’ selling skills through the number of chats which closed with a sale deal. You don’t have to worry if you forgot what the customer X told you during the chat. All chat transcripts are saved and available in the Chat reports part, so you can search and find any chat you had, at any time. Use compare reports features to compare results from two periods or between two websites to see if you improved during that period. Analyze trends, set future goals and plan your future actions upon these figures from your past performance, and improve your efficiency and effectiveness.
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Related keywords: Live chat support software, live support, website analytics, call center support. |
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